Claim Reporting Guidelines

To Retail Agents and Brokers Only

Below are some helpful carrier claim numbers and claim email addresses to keep accessible.

For claims stemming from London-based Binding Authority, email Loss ACORD Form to

For policies placed with the following carriers, here are some helpful claim reporting phone numbers:

Allied World Surplus Lines 860-284-1300
American Coastal Insurance Company 252-247-8760
Arch Specialty Insurance Company 877-688-2724
Aspen Specialty Insurance Company 617-532-7300
Burlington Insurance Company 800-328-8719
Canopius US Insurance Inc 941-907-3100 x1290
Century Surety Company 800-878-7389
Chubb Custom Insurance Company 800-252-4670
Colony Insurance Company 800-456-8458
Covington Specialty Insurance Company 404-231-2366
Empire Indemnity Insurance Company 800-228-9283 ext 4877
Evanston Insurance Company 800-362-7535
Everest National Insurance Company 866-287-1736
General Star Indemnity Company 855-835-7898
Independent Specialty Insurance Company 844-878-2567
Interstate Fire & Casualty Company 800-628-8574
James River Insurance Company 804-289-2700
Lexington Insurance Company 800-931-9546
Mesa Underwriters Specialty Insurance Co 866-455-9969
Mt. Hawley Insurance Company 800-444-0406
Northfield Insurance Company 800-328-5972
Penn-America Insurance Company 800-788-4780
Scottsdale Insurance Company 800-423-7675
Westchester Surplus Lines Insurance Company 212-640-5041
Western World Insurance Company 201-874-8600

Claims Center
1-800-366-5810, Option 2
Hours: Monday-Friday 8:00am – 6:00pm CT

Send ACORD Loss Notices to:
All claim correspondence including loss notices, status requests and any other claim documentation can be submitted for prompt attention.  The claim acknowledgement will come from the carrier.

For prompt claim reporting, please submit a complete ACORD Loss Form for your insured.
ACORD Loss Form  – Property
ACORD Loss Form – General Liability

To follow up on a claim:
Email:, please include the policy number on all claim correspondence.

If client is unable to find reporting procedures:
Call: 1-800-366-5810, Option 2

Claim reporting when our offices are closed:
For personal lines/homeowner’s claims, please call Crawford & Company after-hours reporting line at 877-346-0300, client ID # 2804

Prior to and during storms, earthquakes and other challenges, moratorium and cease bind messages are updated regularly in Homeowners Online Quoting Platform, QuickHome. Log in to see states impacted.