Claim Reporting Guidelines

To Retail Agents and Brokers Only

Below are some helpful carrier claim numbers and claim email addresses to keep accessible.

For Certain Underwriters at Lloyd’s of London, email Loss ACORD Form to claims@allrisks.com

For policies placed with the following carriers, here are some helpful claim reporting phone numbers:

Allied World Surplus Lines 860-284-1300
noticeoflossprimaryconstruction@awac.com
American Coastal Insurance Company 252-247-8760
claims@amrisc.com
Arch Specialty Insurance Company 877-688-2724
Claims@Archinsurance.com
Aspen Specialty Insurance Company 617-532-7300
ClaimsFirstReport@wkfc.com
Burlington Insurance Company 800-328-8719
claimnotice@ifgcompanies.com
Canopius US Insurance Inc 941-907-3100 x1290
jetpaclaims@johnseastern.com
Century Surety Company 800-878-7389
csu@centurysurety.com
Chubb Custom Insurance Company 800-252-4670
chubbclaimsfirstnotice@chubb.com
Colony Insurance Company 800-456-8458
claimreporting@colonyspecialty.com
Covington Specialty Insurance Company 404-231-2366
reportclaims@rsui.com
Empire Indemnity Insurance Company 800-228-9283 ext 4877
usz-center@zurichna.com
Evanston Insurance Company 800-362-7535
newclaims@markelcorp.com
Everest National Insurance Company 866-287-1736
PropertyMarineClaims@everestre.com
General Star Indemnity Company 855-835-7898
generalstarnewloss@vericlaiminc.com
Independent Specialty Insurance Company 844-878-2567
business.claims@velocityrisk.com
Interstate Fire & Casualty Company 800-628-8574
newlossnotice@ffic.com
James River Insurance Company 804-289-2700
new.claimsnotices@jamesriverins.com
Lexington Insurance Company 800-931-9546
lexingtoncommercialproperty@aig.com
Mesa Underwriters Specialty Insurance Co 866-455-9969
claim@music-ins.com
Mt. Hawley Insurance Company 800-444-0406
new.claim@rlicorp.com
Northfield Insurance Company 800-328-5972
NCCC@Northlandins.com
Penn-America Insurance Company 800-788-4780
claims@global-indemnity.com
Scottsdale Insurance Company 800-423-7675
essreportaloss@nationwide.com
Westchester Surplus Lines Insurance Company 212-640-5041
WSGCASCLAIMS@ACEGROUP.COM
Western World Insurance Company 201-874-8600
reportaclaim@westernworld.com

If your client is unable to find the reporting procedures in their policy, or you need any additional claim support, please contact the Claims Center at 1-800-366-5810, Option 2.

Send ACORD Loss Notices to:
Email: claims@allrisks.com
Fax: 410-741-3265, Attention: Claims Center
All claim correspondence including loss notices, status requests and any other claim documentation can be submitted for prompt attention.  The claim acknowledgement will come from the carrier.

For prompt claim reporting, please submit a complete ACORD Loss Form for your insured.
ACORD Loss Form  – Property
ACORD Loss Form – General Liability

Dedicated Hurricane Claims Team
1-800-366-5810, Option #2
The Claims Center is available Monday-Friday, 8:00AM – 8:00PM EDT.

To follow up on a claim:
Email: claims@allrisks.com, please include the policy number on all claim correspondence.

Claim reporting when our offices are closed:
For personal lines/homeowner’s claims, please call Crawford & Company after-hours reporting line at 877-346-0300, client ID # 2804

For all other policy types, please refer to the claim reporting instructions in the policy form with cc: claims@allrisks.com

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