To Retail Agents and Brokers Only
Below are some helpful carrier claim numbers and claim email addresses to keep accessible.
For claims stemming from London-based Binding Authority, email Loss ACORD Form to arlclaims@rtspecialty.com.
For policies placed with the following carriers, here are some helpful claim reporting phone numbers:
| Allied World Surplus Lines | 860-284-1300 noticeoflossprimaryconstruction@awac.com |
| American Coastal Insurance Company | 252-247-8760 claims@amrisc.com |
| Arch Specialty Insurance Company | 877-688-2724 Claims@Archinsurance.com |
| Aspen Specialty Insurance Company | 617-532-7300 ClaimsFirstReport@wkfc.com |
| Burlington Insurance Company | 800-328-8719 claimnotice@ifgcompanies.com |
| Canopius US Insurance Inc | 941-907-3100 x1290 jetpaclaims@johnseastern.com |
| Century Surety Company | 800-878-7389 csu@centurysurety.com |
| Chubb Custom Insurance Company | 800-252-4670 chubbclaimsfirstnotice@chubb.com |
| Colony Insurance Company | 800-456-8458 claimreporting@colonyspecialty.com |
| Covington Specialty Insurance Company | 404-231-2366 reportclaims@rsui.com |
| Empire Indemnity Insurance Company | 800-228-9283 ext 4877 usz-center@zurichna.com |
| Evanston Insurance Company | 800-362-7535 newclaims@markelcorp.com |
| Everest National Insurance Company | 866-287-1736 PropertyMarineClaims@everestre.com |
| General Star Indemnity Company | 855-835-7898 generalstarnewloss@vericlaiminc.com |
| Independent Specialty Insurance Company | 844-878-2567 business.claims@velocityrisk.com |
| Interstate Fire & Casualty Company | 800-628-8574 newlossnotice@ffic.com |
| James River Insurance Company | 804-289-2700 new.claimsnotices@jamesriverins.com |
| Lexington Insurance Company | 800-931-9546 lexingtoncommercialproperty@aig.com |
| Mesa Underwriters Specialty Insurance Co | 866-455-9969 claim@music-ins.com |
| Mt. Hawley Insurance Company | 800-444-0406 new.claim@rlicorp.com |
| Northfield Insurance Company | 800-328-5972 NCCC@Northlandins.com |
| Penn-America Insurance Company | 800-788-4780 claims@global-indemnity.com |
| Scottsdale Insurance Company | 800-423-7675 essreportaloss@nationwide.com |
| Westchester Surplus Lines Insurance Company | 212-640-5041 WSGCASCLAIMS@ACEGROUP.COM |
| Western World Insurance Company | 201-874-8600 reportaclaim@westernworld.com |
Claims Center
1-800-366-5810, Option 2
Hours: Monday-Friday 8:00am – 6:00pm CT
Send ACORD Loss Notices to:
Email: arlclaims@rtspecialty.com
All claim correspondence including loss notices, status requests and any other claim documentation can be submitted for prompt attention. The claim acknowledgement will come from the carrier.
For prompt claim reporting, please submit a complete ACORD Loss Form for your insured.
ACORD Loss Form – Property
ACORD Loss Form – General Liability
To follow up on a claim:
Email: arlclaims@rtspecialty.com, please include the policy number on all claim correspondence.
If client is unable to find reporting procedures:
Call: 1-800-366-5810, Option 2
Claim reporting when our offices are closed:
For personal lines/homeowner’s claims, please call Crawford & Company after-hours reporting line at 877-346-0300, client ID # 2804
Prior to and during storms, earthquakes and other challenges, moratorium and cease bind messages are updated regularly in Homeowners Online Quoting Platform, QuickHome. Log in to see states impacted.
